Contact Yorktown Water Restoration

What should you do before the crew gets to your Yorktown home?

Before the crew gets there, your job is to keep people safe and keep the water from spreading, and the list below shows what's worth doing on your own.

• Treat electricity as the first hazard, and don't walk into a flooded room while the lights or appliances in it are still on.
• If the water heater is leaking, close the cold water valve on top of the tank. For a burst pipe, go straight to the main shutoff in the basement.
• Older sewer lines can back up during heavy rain. If that's what you're seeing, keep everyone out of the water and stop using the plumbing until the crew arrives.
• If the sump pump is running nonstop and still losing ground, tell us on the call, because that changes what equipment the crew brings.
• After a hard freeze, check exterior walls and the garage for wet spots before you turn the water back on.
• Move rugs and electronics off the wet floor, and set squares of foil or plastic under furniture legs so the finish doesn't stain the carpet.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What will the team ask about your Yorktown home?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• Where the water is coming from, and whether it's still running.
• If the backup started during a storm, which points to the sewer line more than the plumbing inside.
• If anything stored in the basement is sitting in water.
• When it started, even if it's a guess.
• About how old the house is. A lot of homes in Yorktown date from the 1950s to 1970s, and older plumbing changes what the crew checks first.
• Whether you were able to reach the breaker panel.
• Whether someone will be home to let the crew in.

Short answers are enough, since the crew will look at everything again in person.

What happens on site after you call?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

Next they map the wet area with moisture meters, because water travels under flooring and behind baseboards farther than it looks. Our crew takes the damage photos as they go and puts them into a photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

Once the damage is documented, someone walks you through it in plain terms, and the decision about insurance stays with you. Check your own policy for what it covers.

When sewage is involved, the area is cleaned before it's dried, and the crew walks you through which soaked materials need to come out.

The drying plan follows the readings. Equipment stays until the meters show the materials are dry, and the crew checks progress along the way.

What should the crew know about homes in Yorktown?

A lot of Yorktown was built in the 1950s to 1970s, when galvanized steel and early copper were common for supply lines. Many Yorktown streets have Craftsman, ranch, bungalow and two story homes. Since full basements and crawl spaces are both common here, tell us which one your house has, because it changes where the crew looks first. Older cast iron sewer lines can crack or fill with tree roots, and a backup through a floor drain is often the first sign. Being near the White River and Buck Creek means storm water and a high water table are part of the picture, so tell us if the water came from outside. Mention any of this when you call, and the crew will plan around it.

Which areas around Yorktown can call this number?

Calls from these Yorktown neighborhoods come to the same number:

• Riley Run · most with basements
• Laurel Meadows
• Heritage Place · basements are common
• Lexington Point · much of it from the 1990s to 2000s, finished basements are common
• Deerbrook Estates · most with basements

Calls from nearby Daleville, Chesterfield, Middletown, Gaston, Alexandria, Selma, Edgewood and Eaton reach the same team. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. For details on the work itself, see our page on water damage restoration and basement flooding.

What should you know before you call?